RETURN & REFUND POLICY
Customer satisfaction is number one for Miniature Pinscher Place'' which is why we have some of the most lenient return policy rules compared to other pet supply brands out there. Have an issue with your order? Feel free to contact us and we'll do our best to make things right for you. 30-Day Return Policy
Orders can be cancelled with no charge to you if the Puppy has not shipped yet in most cases. If the Puppy is made to order and has a lead time, there may be exceptions.
If your order has already been shipped, and you would like to cancel the order, please do not reject the package when it arrives. Please accept the package from your courier and then follow our return policy which is highlighted below. In the event where the customer would want to cancel an order after it has shipped, the customer must cover the cost of return shipping.
Returns & Refund Eligibility
In order to receive a full refund on returns, puppy must be returned in the original crate delivered to you to ensure no damage is made during transit. Returns are accepted during a period of up to 30 days from when you received your order. We do not cover return shipping fees.
Return shipping costs are non-refundable, unless the Puppy is being returned as a result of our error (damaged, defective, wrong Puppy sent, etc.) Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
2. As soon as we complete your return request, a RMA number (Return Merchandise Authorization) will be sent to you as well as return instructions for your specific product.
3. Once your return is received and reviewed, we will notify you via email that we have received your item and the status of your refund.
In most cases, return shipping is covered the customer. In the event that the return is due to an error on our end, we will gladly cover the the cost return shipping.
Although rare, items do sometimes arrived damaged sometimes from transit. In the case that this happens, please notify the courier and write that the package was damaged in transit when signing. In the event that the item you ordered is damaged itself, please provide photos to us and we can help you with an exchange or return.